Privacy Policy

Last Updated: 7 April 2026

This Privacy Policy describes how Urban Guide Base ("we", "us", or "our"), located at Ul. generala Janka Bobetka 7, 20000 Dubrovnik, Croatia, collects, uses, and protects personal data when you use our website at urban-guide-base.com or contact us regarding our services.

We are committed to protecting your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation (NN 42/2018).

1. Data Controller

The data controller responsible for your personal data is:

Urban Guide Base
Ul. generala Janka Bobetka 7
20000 Dubrovnik, Croatia
Email: info@urban-guide-base.com
Phone: +385 20 418 804

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us. This may include:

  • Your name and surname
  • Your email address
  • Your phone number
  • The name and type of your business
  • The content of messages you send us through the contact form
  • Technical data collected automatically (IP address, browser type, pages visited) through cookies, where you have consented

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent (Article 6(1)(a) GDPR): When you submit a contact form and tick the consent checkbox, or when you accept cookies through our cookie banner.
  • Legitimate interests (Article 6(1)(f) GDPR): For responding to enquiries and maintaining basic website security logs.
  • Pre-contractual measures (Article 6(1)(b) GDPR): When processing your data is necessary to respond to your enquiry about our services before entering into a contract.

4. How We Use Your Data

We use the personal data you provide to:

  • Respond to enquiries submitted through our contact form
  • Communicate with you about potential or ongoing consulting engagements
  • Improve the functionality and content of our website (analytics cookies, where consented)
  • Comply with legal obligations

We do not use your personal data for automated decision-making or profiling. We do not sell your personal data to third parties.

5. Data Retention

We retain personal data collected through contact forms for as long as necessary to respond to your enquiry and for a reasonable period thereafter, typically no longer than 24 months, unless a longer retention period is required by law or a contractual relationship is established.

Cookie-related data is retained according to the individual cookie lifetime as described in our Cookie Policy.

6. Sharing of Personal Data

We do not share your personal data with third parties except in the following circumstances:

  • With service providers who assist in operating our website (such as hosting providers), who are bound by data processing agreements
  • Where required by applicable law, court order, or competent authority
  • With your explicit consent

We do not transfer personal data to countries outside the European Economic Area (EEA) without appropriate safeguards in place.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may request correction of inaccurate or incomplete data.
  • Right to erasure: You may request deletion of your personal data where there is no longer a lawful basis for processing.
  • Right to restriction: You may request that we restrict processing of your data in certain circumstances.
  • Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
  • Right to object: You may object to processing based on legitimate interests.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@urban-guide-base.com. We will respond within 30 days.

8. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP):

AZOP
Selska cesta 136, 10000 Zagreb, Croatia
Website: azop.hr
Email: azop@azop.hr

9. Website Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Our website uses HTTPS encryption for all data transmission.

10. Cookies

Our website uses cookies. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions or requests related to this Privacy Policy or your personal data, please contact us at:

Email: info@urban-guide-base.com
Phone: +385 20 418 804
Address: Ul. generala Janka Bobetka 7, 20000 Dubrovnik, Croatia